Built for entrepreneurs, by entrepreneurs
Maven grew from our own personal business staffing experience over the last 20 years. As small business owners, we struggled to find quality candidates for our back office and customer service opportunities at the companies we built. Once we found quality candidates, it was difficult to retain them. We had to budget for recruiting, training, retention, benefits, and HR issues on a regular basis. In a competitive job market like the San Francisco Bay Area, our turn over and attrition costs deeply affected not only our bottom line but our productivity and company morale.
Our operations teams volleyed the idea back and forth for almost two years while we continued to experience the same turnover, loss of productivity and frustration with the process. The idea of building a team from the Philippines seemed risky.
We all had less-than-stellar experiences with large corporations who outsourced to foreign counties. We definitely did not want our customers to have that kind of experience.
Finally, we decided to take the plunge and start with a small team to assist us with back office support and customer service. We braced for the worst with very limited expectations... and wow, were we wrong! We found with the right training and guidance, we built the best team we’ve ever had. The tasks and ability of our team far surpassed what we anticipated, and their dependability and attitude only further impressed us all.